The supermarket sector has unique characteristics. Perhaps, the main one is the largle flow of customers through
the checkout. Most of these consumers know what itens they want to buy, and with thus the permanence time at the
establishment is only enough to choose.
In this kind of enviroment, the focus of attention of the marketer and of the software supplier for the front of box are to streamline the customers flow in the moment they are to leave the establishment and therefore set
their impressions about the establishment and the service quality. If this was a negative experience, this customer
will probably not return, but if this experience was positive this customer will return and recommend to others.
It is because of this that we developed a specific solution for this sector. The main concern is ensure the flow in the front box and because of this we created a structure that ensures operation even in case of a network malfunction. Establishments with 4, 10, 30, 50 or more checkouts need to have the assurance that a failure on the
network (a switch that stops working, for example) that connects the checkouts on the rear module does not prevent
all the check-outs to function. Just imagine a moment of huge customer flux, like an Christmas Eve or a New Year,
where all the checkouts stop working.
This type of service allows the infrastructure staff have a minimum of tranquility to focus on restoring full operation of the business.
In our view, respecting these characteristics is essential to offer a solution to the sector, but we need to consider
several features that make up a complete solution for the sector. Check out the links below a brief description of
the modules that make up our view of this segment.
- TSC-PDV with dedicated or dialed TEF;
- TSC-Enterprise - purchases module;
- TSC-Enterprise - accounts payable module;
- TSC-Enterprise - biling module;
- TSC-Enterprise - accounts receivable module;
- TSC-Enterprise - inventory control module;
- TSC-Enterprise - control tax module;
- TSC-Enterprise - accounting module;
- Dialed TEF, recommended for business with up to 4 check-outs;
- Dedicated TEF, recommended for establishments with more than 4 check-outs or that wishing to offer the most
qualified service to his costumers;
- Pending credit verification, blocking clients, etc
- Módulo de pedidos/orçamentos, primarly to big supermarkets, with structure to streamline the provision of quotations, shipping option for e-mail, simulation of the payment, among others;
- Buying modules;
- Billing module with
Regardless of the size, a department store has a number of characteristics of its class.
One of the main characteristics is the large amount of products, because, when it comes to menswear, womenswear,
childrenswear and shoes, there is virtually no replenishment of the stock of a particular product and the next season
will be new collections with new products. It isn't normal that many products continue to exist in future collections.
Besides that, we need to consider that this type of product is bought, sold and has his stock managed through grid numbering and colour. Therefore the stock position of a product is analyzed considering the product code,
grid size, colour and, finally, the stock quantity. This feature is appointed by shopkeepers, who have become clients
of our solution for this sector as one of the points where our product stands out more. "Finally we got effective inventory
control of our products", said one of our clients.
Another issue where this sector needs to exercise careful control is in granting credit, many shops send booklets
of installment credit, control the receipt and regularly update the bad debts on SPC (Credit Protection Service).
Our solution uses a release credit module that assists in assessing the customer's credits, the booklets are
issued with barcodes to avoid typing errors on the receipt, and also there is control of transmission and removal
of the client from the SPC.
A fast attendance when the customer comes to the box is a need and the market is divided primarily between two approaches. The first one, is to increase the number of boxes and distributing them in various locations through the store to avoid queues on a single point, this aproach uses the concept of self-service, where the customer
selects the goods of his own interest and turn do the nearest box or one which the queue is smaller.
The second one, is distributing order terminals along the store and focus the attention on a single box, using a single queue. This approach streamlines the service in the cash, by the pre-processing of the order and evaluation of customer credit.
The market of building materials has been very active lately and this makes that the sector companies requiring high precision, speed and security to support their decision making process. In an active market the revenue happens faster and with this the incoming can be faster and greater, as well, but the risks also are bigger.
The inventory management, which consume a considerable amount both financially and in terms of occupied space in the
store and warehouses, must be as efficient as possible and this means a permanent search for efficiency. In other
words, a static model does not suit the current needs, so the software provider needs to be aware and in touch with
the needs of its customers and especially, hear them.
The Trabin, besides offering an excelent backup module to manage purchasing, inventory, financial and others
created a workflow model that focuses on customer and optimizes the time of the seller. In this model, the suggested
Requests/Budgets modules lightweight and agile which is used by vendors to place orders or generate budgets for your clients.
para seus clientes. Once the request is done the client is directed directly to the box where the service is expedited,
since all negotiations have been held between vendor and customer. In box the coupon is issued or the fiscal invoice if applicable.
As many shops of building materials have a show-room of large dimensions we developed a special project where
a handhelded is used by the seller to check any product and make a pre-request without the need of looking for
an available terminal.
The internet is an excelent informations source, allows accessible advertising to any company, it's a great
place for a company to communicate with their audience. A website can basically be structured in two ways: Static, or Dynamic.
The static form is the one where all the content available was organized into a website and then published. It contains
informations that normally don't change with the time, for example, the enterprise history. They're usually informative sites,
that do not have many features of public interation and when is necessary to change any information is necessary to modify the page
and publish it again.
In dynamical sites the interaction is substantially greater and it's acquired using databases localized into the web
linked to the site. This way it's possible to create sites where the business owner can add determined content quickly
and without the need for technical knowledge. In the customer side, for example, he can buy (e-commerce), view his account statement
and request to receive newsletters via e-mail.
The Trabin, since 2007, offers to its clients the creation of dynamical sites joining all of our care and tradition
already familiar to the new features and possibilities of this fascinating media that is the internet.
An example of interactivity can be seen on our site, on the news area, news are registered in the website and stored in the database. Also, we can register interested people to be warned when there is fresh news in the site. This possibility can be seen on the news section of our website.
These are only a few examples of what can be done to retain our clients. Much more can be done, considering
that each business is unique and has unique needs.
Many service providers use our proucts to perform their functions. In this category we have
the accounting firms that use modules such as "Contabilidade", "Folha de Pagamento" e "Fiscal",
(Accounting, Payroll and Tax). Many of them provide their services to customers who also use our products.
With this a lot of re-work and errors are avoided, the work is done in the shortest possible time allowing to be made a more careful evaluation of the results.
The Trabin seeks to have a close relationship with its customers. This proximity, allows us to see if the customer
has any kind of special need. We try to respond quickly when called to assist in solving new problems or to give a new
insight into old problems, but above all we seek to anticipate these issues and develop a solution before the situation
In this sense we have developed several systems, tools and methods to enable a more secure and enjoyable approach
of the information systems. In these special projects we used the new trends in technology such as PHP,
AJAX and Java. Following, there are some of these projects, that are already incorporated to our client's routine.
Internal Mobile Sale - one of our clients has a large sales area and when their sellers need to clarify any doubt
on a product, they had to go to an information terminal. This solution consists of a handheld computer that is always
with the seller (like a calculator) and a software that communicates directly and online with the company's server
to provide data like, availability, prices, etc, into a format that is like the ones used by online shops. With this information the seller, who now no longer looses the contact with the client, can do the order or the budget of this and other items.
Internal Mobile Query - a quick and efficient way for the buyer of our customers, to access informations about the last order placed for an item of the shelf, the inventory availability, the product photo for identification, or when was the last time that this product was sold.This would make easier to determine promotion candidates, price revision, check inventory, etc. This solution uses a handheld computer and a software, that like the ones used by online stores provide these and other informations.
External Mobile Sale - external sellers using handheld computers need information about the products that they
sell and information about their clients, basically. Based on this, they must register their sales and send them to the parent company. At this point, he also receives updates regarding the products sold and his clients.
This information exchange between sellers and company can be made when the seller goes to the company, but it's desirable to this be optional, so he can transmit his sales and receive updates through a cellphone or from his handheld computer.
We have professionals working in the IT market for over 20 years. Nowadays, there are solutions for almost everything
and unlike a few years ago, today we usually have more than one solution for the same problem. So, what distinguise
one solution from another? The answer is simple: knowledge. It's needed knowledge of the possible solutions of each
problem. With this in mind we can choose the best alternative for each case.
It is not uncommon, in a consulting process, identify solutions that before, were the only possible, but with
the arrival of new alternatives, today, they are expensive and/or obosolete. If a given solution is more technologically
updated, with a lower maintenance cost and lower acquisition cost is not difficult to imagine the amounts of resources consumed unnecessarily, often for years.
Audit technology is an important source of cost reduction and should be a standard practice.
Advising a company that uses I.T.C. services (Information Technology and Communication), discover what is
behind of the acronyms and regular expressions in this market, is a necessity. For example: VPN
(Virtual Private Newtwork), WTS (Windows Terminal Services), Virtualization, FTP, POP, SMTP, Firewall and etc, are
some of the words that hide more or less updated solutions.
We provide several consulting services to clients with great concern with the purchase cost or the update cost for products such as word processors, spreadsheets, presentations, client's e-mail and html browsers.
For these aplications we found open source iniciatives to replace their fully paid counterparts. In some instances the change presents operational advantages in addition to the financial. As the vast majority of the users do not use more than 10% of the most used programs, the replacement process has been very simple and painless, and generate substantial savings.
It is one of our habits provide, periodically, this type of consulting service, advising and auditing for our clients as part of our contracts, but being our client or not, optimizing daily practice usually weigh substantially in the costs of a company.